Cancellation and Refund Policy
Last updated on:
August 22, 2023
At Kiix, our commitment to customer satisfaction drives our policies. We strive to provide you with a seamless experience, and our cancellation and refund policy reflects our dedication to fair practices. Here's how our policy works:
Cancellation Requests: We understand that circumstances may change. Cancellation requests will be considered if made immediately after placing the order. However, please note that if work has already commenced, we may be unable to accommodate the cancellation request.
Refund and Replacement: While we do not generally entertain cancellation requests, we are committed to delivering on our promises. If you find that the product we deliver doesn't meet the expectations set in the quotation or lacks promised features, you may request a refund or replacement. Our priority is ensuring your satisfaction with our deliverables.
Quality Concerns: We take the quality of our work seriously. If you have any concerns regarding the quality of the work done, please reach out to us at firstname.lastname@example.org. We value your feedback and will address any issues promptly.
Refund Processing: In the event that a refund is approved by Kiix, please allow 1-2 business days for the refund to be processed and credited back to the end customer. We aim to expedite this process to ensure a swift resolution.
Policy Updates: Our policy may evolve over time to better serve your needs. If you identify any discrepancies or have suggestions to enhance our policy, we welcome your input. Your feedback helps us continually improve our services and practices.
Fairness and Transparency: Kiix is committed to maintaining a transparent and fair environment for all our clients. Our policy aims to provide clear guidelines and uphold integrity in all transactions.
At Kiix, your trust is of utmost importance to us. Our cancellation and refund policy is designed to uphold transparency and fairness in our interactions. Should you have any queries or concerns, feel free to contact us. We're here to assist you on your digital journey.